I bought my mini from a picture. I spoke to William many times for a long time. He was very forthcoming and was very interested in what I was looking for. When I picked her up, the Bernese mom was right there with her. I spent at least 2 hours talking to William and Irene. I burst into tears when Fancy came up to me and crawled in my lap. She is so smart, total Velcro dog. I haven’t had ANY problems with her. Potty training, crate training, walking on a leash. She had no prior training. I’m 70 years old and she’s my everything!!